Returns, Exchanges & Refunds


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We know that you have lots of choices for places to shop. It is our goal to provide superior customer service, unique products, and great value in everything we do!

Should you have an issue - don't worry - we will help make it right!

Returns
We will gladly return or exchange most items.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all accessories.

To complete your return, we require a receipt or proof of purchase, or be a customer in our system.

Please contact us prior to any return to receive a Return Authorization Number at orders@smartershoppe.com.

Returned Items must be sent to:

2by4 / SmarterShoppe
Ref #: (This will be the return authorization number that we will provide)
900 Ogden Ave. #144
Downers Grove, IL 60515

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds for qualified returns will be issued upon receipt of the returned item(s) and be for the purchase price of the item paid. Shipping charges are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@smartershoppe.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@smartershoppe.com to get your reference #, the send it to us at:

2by4 / SmarterShoppe
Ref #: (This will be the return authorization number that we will provide)
900 Ogden Ave. #144
Downers Grove, IL 60515

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.